Shipping policy

Last updated: September 21, 2026.

United Arab Emirates shipping

Standard shipping costs AED 25 for orders below AED 499. Orders of AED 499 or more qualify for free standard shipping. The applicable order value and shipping charge are shown at checkout. For the AI Companion Cat, estimated arrival in the UAE is around 12 days after ordering, including order processing and transit. This is an estimate, not a guaranteed delivery date; customs, carrier delays and public holidays can affect arrival.

United Kingdom shipping

UK International Shipping is currently charged at a flat rate of AED 150 per order. There is no free-shipping threshold for UK orders. Available delivery estimates are shown at checkout.

Processing time

Orders are normally prepared for dispatch after payment confirmation. Processing time may vary during product launch tests, preorder periods, supplier confirmation, quality checks, or public holidays.

Shipping regions

We currently offer shipping to the United Arab Emirates and the United Kingdom. Available shipping options and charges are shown at checkout for your delivery address.

Tracking

When tracking is available, we will share tracking information by email after dispatch.

Address accuracy

Please ensure your shipping address, phone number, and email address are accurate. We are not responsible for delays caused by incorrect or incomplete delivery information.

Duties and taxes

Any duties, taxes, or customs charges outside the listed checkout price will be handled according to the checkout terms shown at the time of purchase.