Refund policy

Returns and refunds

Last updated: September 13, 2026.

This policy applies to purchases from shop.sightocean.com, operated by 北京灵海智源科技有限公司 under the SightOcean brand. Nothing in this policy limits mandatory consumer rights under applicable law.

Changing your mind

Email support@sightocean.com within 14 days after delivery to tell us that you wish to cancel or return your order. Include your order number and the item concerned. Send the item back within 14 days after notifying us, using the return instructions we provide.

You may inspect the item as you would in a shop. Keep accessories and packaging where possible and pack the return securely. Opening a box does not automatically remove your right to return. A lawful deduction may apply for loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the item.

Faulty, damaged or incorrect goods

Contact us as soon as you notice a problem. Your order number, a description and, where practical, photos or a short video help us investigate. We will arrange the remedy required by applicable law, which may include repair, replacement or refund. Reporting guidance does not impose a 30-day limit on your statutory rights or require original packaging for a valid faulty-goods claim.

Return address and shipping costs

Contact us for the designated return address and instructions before sending a parcel. Our registered office is not automatically the returns destination. For change-of-mind returns, you pay the direct return shipping cost, including international postage where applicable; ask us about the destination and likely cost before ordering. For an incorrect or faulty item for which we are responsible, we cover the reasonable return shipping cost and arrange the method with you. Retain proof of postage.

Refunds

Refunds are sent to the original payment method. For an eligible cancellation of the whole order, we refund the item price and the cost of our standard outbound delivery; any extra paid for an upgraded delivery service is not refundable unless required by law. We do not charge a restocking fee.

We process cancellation refunds without undue delay and no later than 14 days after receiving the goods back or receiving evidence that you have sent them back, whichever is earlier. Your payment provider may take additional time to display the funds. Faulty-goods refunds follow the applicable legal deadline.

UK consumer cancellation rights

UK distance-selling customers may notify us of cancellation within 14 days after receiving the goods and then have another 14 days to return them. You do not need to provide a reason. These rights apply to discounted goods too. Handling reasonably necessary to inspect the product is allowed.

Exceptions and product services

Any lawful exception, such as genuinely personalised goods or qualifying sealed hygiene products once unsealed, must apply to the actual product and be disclosed before purchase. We do not treat every plush or textile electronic product as a hygiene exception. Product-specific digital subscriptions or cloud services, if offered, will have their charges and cancellation terms disclosed before purchase.

Contact

Email support@sightocean.com. Business contact details are available on our Contact us page.