Refund policy

Refund policy

Last updated: September 13, 2026.

We want customers to feel clear and safe before ordering from SightOcean. This policy applies to purchases made on shop.SightOcean.com.

Returns

You may request a return within 14 days after delivery if the item is unused, in its original packaging, and in the same condition that you received it.

Because some products combine electronics with plush or textile materials, opened or used items may only be eligible for return when they are defective, damaged on arrival, or materially different from the product description.

Damaged or defective items

Please inspect your order when it arrives. If the item is damaged, defective, or incorrect, contact us within 30 days of delivery with your order number, photos, and a short video showing the issue. We will review the case and offer troubleshooting, replacement, refund, or another appropriate remedy.

Non-returnable items

We cannot accept returns for items that are used, damaged after delivery, missing original packaging, or affected by hygiene-sensitive plush/textile use, unless the item is verified as defective.

Return shipping

If the return is caused by our error or a verified product defect, we will provide return instructions. For other approved returns, the customer may be responsible for return shipping costs.

Refunds

Once a returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to process the refund.

How to contact us

For return or refund support, email support@sightocean.com with your order number and details.